Before your Visit

Requirements

New clients are required to provide a copy of dog’s current vaccination records and rabies certificate. Click here for additional information.


Matted Dog Policy

Matted Coats can cause a variety of skin and health problems.  Please note our policy on De-Matting.  If your pet has matted fur, the best solution for the animal is to shave it.  If you are requesting the fur to be combed out, we cannot be responsible for the irritation the process may cause to the skin.  In addition, we will charge $40 per hour in addition to the grooming fee.

Before your Visit

Health

All dogs must be free from parasites, ticks/fleas, and communicable diseases. Any dog that poses a risk to the health of the other dogs in our care will not be accepted at check-in. If our staff finds reason for concern while your dog is in Hayley's Day Spa care, he/she will be separated from the group and we will contact you about picking them up and/or seeing a veterinarian. We will gladly welcome your dog back once they are healthy again and no longer pose a risk of infection.


Vaccinations

We want all dogs to be safe and healthy. As such, and in compliance with the New York City Department of Health (NYCDOH) and the recommendation of the American Veterinary Medical Association, we require proof of the following vaccinations from your veterinarian prior to using any of our services.

  • Rabies**
  • DAHPP (distemper, adenovirus, hepatitis, parainfluenza, and parvovirus)
  • Bordetella (kennel cough preventative vaccine required every six months)

**The rabies vaccination certificate MUST SHOW:

  1. Date and signature of the veterinarian.
  2. Description of the pet (i.e. age, breed, color, sex, name).
  3. Name and address of the owner.
  4. Type of rabies vaccination.
  5. Duration of immunity.
  6. Date administered, name of manufacturer, lot number, and expiration date.
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